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Overview

Actions are the building blocks of your bot. They are the things your bot can do. For example, you can create an action that sends a message, or an action that waits for a reply.

What kind of actions can I use in my bot flow?​

There are 3 types of actions you can use in your bot flow:

  • Interaction actions: these actions are used to interact with your customers. For example, you can use the "Send Message" action to send a message to your customers.
  • Contact actions: these actions are used to manage the conversation. For example, you can close the conversation or transfer it to a human agent.
  • Logic actions: these actions are used to add logic to your bot flow. For example, you can use conditions and set variables to guide the conversation.

Interaction actions​

Interaction actions are used to interact with your customers. For example, you can use the "Send Message" action to send a message to your customers.

Contact actions​

Contact actions are used to manage your contacts. For example, you can use the "Add Tag" action to add a tag to a contact.

Logic actions​

Logic actions are used to add logic to your bot flow. For example, you can use conditions and set variables to guide the conversation.

What's next?​

Check out the Getting Started section to learn how to create your first bot or deep dive into this section to learn more about the actions available in the bot builder.