Message Created

This event will be sent whenever a message gets created, for example when receiving or sending a message from/to a customer.

Event Name

message_created

Payload Fields

Field	Type	Description
to	string	The channel-specific identifier of the message receiver
from	string	The channel-specific identifier of the message sender
text	string	The text of the message
attachments	string[]	The attachments of the message
status	string	The status of the message. Can be only be received or sent
channel	string	Channel identifier (e.g. whatsapp)
contact	Contact	The contact associated to the message
createdAt	string	Date of contact creation (ISO 8601 formatted)
metadata	Object	Metadata attached to the message (if present)

Example Payload

payload.json

{
  "event": "message_created",
  "payload": {
    "to": "331122334455",
    "from": "335544332211",
    "text": "Hello",
    "status": "received",
    "channel": "whatsapp",
    "contact": {
      "href": "https://dash.callbell.eu/contacts/eb2b914a977e4ab896e7b886698b3eac",
      "conversationHref": "https://dash.callbell.eu/chat/f3670b13446b412796238b1cd78899f9",
      "name": "John Doe",
      "tags": ["Lead"],
      "uuid": "eb2b914a977e4ab896e7b886698b3eac",
      "source": "whatsapp",
      "avatarUrl": null,
      "createdAt": "2022-10-12T15:57:16Z",
      "phoneNumber": "331122334455"
    },
    "createdAt": "2022-10-18T12:06:29.000+02:00"
  }
}