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Agent Status Updated

The Agent Status Updated event is triggered when an agent changes their status, for example, when an agent goes from being available to being away or vice versa.

Event Name​

agent_status_updated

Payload Fields​

See Team Member Object

Example Payload​

{
  "event": "agent_status_updated",
  "payload": {
    "email": "john.doe@gmail.com",
    "name": "John Doe",
    "available": false,
    "lastUpdatedAt": "2024-02-21T12:02:47Z",
    "userCustomStatus": {
      "updatedAt": "2025-02-04T20:21:31Z",
      "id": "0d6041a2-8b88-49ec-a99b-a88a078a16c1",
      "name": "Vacationing",
      "emoji": "🌴"
    }
  }
}