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Call Transcript Created

The Call Transcript Created event is triggered when the transcript of a recorded WhatsApp call is ready to download.

info

The payload does not include download links. To download the transcript, call GET /calls/:uuid with the uuid of the payload: the response includes a transcriptUrl that works for 10 minutes.

Event Name​

call_transcript_created

Payload Fields​

The payload is a Call object, without the recordingUrl, transcriptUrl and urlExpiresAt fields.

Example Payload​

payload.json
{
  "event": "call_transcript_created",
  "payload": {
    "uuid": "9f2c41d7a6b84e0c8d3f5a1b2c3d4e5f",
    "callDirection": "inbound",
    "callStatus": "terminated",
    "recordingStatus": "available",
    "contact": "eb2b914a977e4ab896e7b886698b3eac",
    "callStartedAt": "2026-10-30T10:00:00Z",
    "acceptedAt": "2026-10-30T10:00:05Z",
    "rejectedAt": null,
    "callEndedAt": "2026-10-30T10:04:12Z",
    "mediaExpiresAt": "2026-11-29T10:05:01Z"
  }
}